Refund and Returns Policy

We want you to be happy with every bag, shoe and garment you buy from us. If something is not right, this page explains exactly what we will do about it.

This policy applies to purchases made on tonyglitzcollections.com, through our WhatsApp catalogue, and in our Ondo City store.

Your return window

You have 7 days from the day you receive your item to request a return.

For orders collected in store, the 7 days run from the day of purchase. After 7 days we are unable to accept a return for change of mind.

What we give you

For a valid return we offer an exchange for another item, or a store credit of the same value, valid for 6 months.

We will give you a full cash refund in these cases:

• The item is faulty or damaged when it reaches you
• We sent you the wrong item, wrong colour or wrong size
• The item is materially different from how it was described or photographed on our website

In those situations you may choose a refund, an exchange, or a store credit — whichever you prefer.

Condition of returned items

To be accepted, the item must be:

• Unused and unworn, with no marks, scent, or signs of wear
• In its original packaging, with all tags, dust bags and accessories included
• Accompanied by proof of purchase — your order number, receipt, or the WhatsApp order message

Items that come back worn, altered, washed, or without tags cannot be accepted.

Occasion wear: bags and shoes that show signs of having been worn to an event are not returnable. Please try items on indoors, on a clean surface.

Items we cannot accept back

• Earrings and other pierced jewellery, for hygiene reasons
• Items marked Final Sale or bought from the On Sale Items clearance category
• Gift cards
• Items damaged by the customer after delivery

Faulty goods are always covered, including sale items. Nothing in this policy affects your rights under the Federal Competition and Consumer Protection Act 2018.

Who pays for return delivery

• If we made the mistake — the item is faulty, or we sent the wrong thing — we pay the return delivery, and we cover the cost of sending the correct item to you.
• If you changed your mind — the item is fine but you no longer want it — you pay the return delivery cost.

We recommend a tracked courier. We cannot be responsible for returns that go missing in transit before they reach us.

How to start a return

1. Message us on WhatsApp at 0803 502 6583 within 7 days of receiving your item, or call 0916 828 2722.
2. Send your order number and a clear photo of the item, showing the fault if there is one.
3. We will reply within 1 working day with a decision and, if approved, the return address.
4. Send the item back, or bring it to our store.
5. Once we receive and inspect it, we will process your exchange, credit or refund within 5 working days.

Please do not send an item back before we have approved the return — we cannot process unannounced returns.

Refund timing

Approved cash refunds are paid by bank transfer to the account used for payment, within 5 working days of us receiving and inspecting the item.

If your bank has not credited you after 7 working days, contact your bank first, then message us and we will send you proof of transfer.

Faulty items after 7 days

Manufacturing faults — a strap that separates, a sole that comes away, a zip that fails — sometimes appear later than 7 days. Contact us anyway. We assess these individually and will do what is fair. This is separate from the change-of-mind window above.

Wholesale and bulk orders

Orders of 5 pieces or more placed at wholesale prices are subject to the same faulty-goods protection, but change-of-mind returns are not accepted on wholesale quantities. Please confirm sizes, colours and quantities with us on WhatsApp before you pay.

Cancelling an order

You can cancel any order free of charge before it is dispatched. Message us on WhatsApp as soon as possible. Once an order has left our store we cannot cancel it, but you may still return it under the terms above.

Contact us

WhatsApp: 0803 502 6583
Phone: 0916 828 2722
Email: [email protected]

42A Yaba Road, behind Total Filling Station, Yaba, Ondo City, Ondo State, Nigeria
Open Monday to Saturday, 9:00 AM – 6:00 PM

Last updated: 2 August 2026